FREQUENTLY ASKED QUESTIONS

WHERE IS MY PURE LOCATED?

We are proud to be an Australian company and located in Sydney, New South Wales.
WHERE ARE YOUR PRODUCTS MADE?

Our products are designed in Australia and manufactured ethically in China. We work with manufacturing partners who prioritise environmentally friendly practices and ethical business standards.
ARE YOUR PRODUCTS BPA FREE?

Yes, our products are BPA, lead & phthalates free & are made from FDA approved and 100% food grade silicone. At MY PURE we believe that only the safest and non-toxic materials should be used for baby and kids products.
WHEN WILL MY ORDER BE DISPATCHED?

All our orders are dispatched within 1-3 business days of ordering. We will send you an email with order confirmation, and another email with a trucking number once your products have been dispatched. For more details on shipping costs and delivery options, please check our Shipping policy.
DO YOU OFFER REFUNDS OR RETURNS?

In the unlikely event of faulty or damaged products, we will offer a refund for goods returned within 30 days (unused and in original packaging). Visit our Returns page for more information on our refund policy and processing your return.
DO YOU WORK WITH BRAND AMBASSADORS?

Yes, we are always happy to work with brands and individuals who share our passion and philosophy! Please get in touch with us if you think you are the right fit and learn more about becoming an ambassador for MY PURE.