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FREQUENTLY ASKED QUESTIONS
Where is MY PURE located?
MY PURE is proudly based in Sydney, New South Wales, Australia.
WHERE ARE YOUR PRODUCTS MADE?
Our products are designed in Australia and manufactured ethically in China. We work with manufacturing partners who prioritise environmentally friendly practices and ethical business standards.
Are MY PURE products BPA-free?
Yes, all MY PURE products are free from BPA, lead, and phthalates. They are made from FDA-approved, 100% food-grade silicone. We believe in using only the safest, non-toxic materials for our baby and kids products.
When will my order be dispatched?
We dispatch all orders within 1-3 business days. You'll receive an email confirmation when you place your order, and another email with a tracking number once your items are on their way. For more details on shipping costs and delivery options, please check our Shipping policy.
What is your return policy?
If you receive a faulty or damaged product, we offer a refund for items returned within 30 days, as long as they are unused and in their original packaging. For more details, please visit our Returns page.
How can I become a MY PURE brand ambassador?
Absolutely! We love collaborating with individuals who share our passion for sustainability and quality. If you think you're a great fit, please reach out to us to learn more about becoming a MY PURE brand ambassador.
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